Cancellation Policy

At Udan Coach, we understand that plans can change. This Cancellation Policy explains how cancellations work for our live coaching sessions and our online courses. Please read it alongside our Refund Policy and Terms of Use.

1. Live Coaching Sessions (1-on-1 and Group)

This section applies to scheduled live sessions, including one-on-one coaching, group coaching, and motivational speaking engagements booked through the Platform.
Cancellation or Rescheduling by You

  • You may cancel or reschedule a live session at no charge by giving us at least 48 hours’ notice before the scheduled session start time.
  • To cancel or reschedule, contact us at ainaraj@udancoach.com or use the link provided in your booking confirmation.
  • If you cancel or request to reschedule with less than 48 hours’ notice, the session will be treated as used, and the session fee will not be refunded or carried forward.
  • If you fail to attend a scheduled session without notice (a “no-show”), the session fee will not be refunded, and the session will be considered delivered.

Rescheduling Limits

  • A session may be rescheduled once, subject to the 48-hour notice requirement and mutual availability.
  • Repeated rescheduling of the same session may be declined at our discretion.

Cancellation or Rescheduling by Us

  • If we need to cancel or reschedule a session for any reason, we will notify you as early as possible.
  • In such cases, you may choose between rescheduling the session at a mutually convenient time or receiving a full refund of the fee for that session.

2. Online Courses (Pre-Recorded)


This section applies to pre-recorded courses purchased through the Platform.

  • Because course content is delivered digitally and becomes available immediately upon purchase, course purchases generally cannot be “cancelled” in the way a scheduled session can.
  • If you wish to cancel a course purchase, your eligibility for a refund is governed entirely by our Refund Policy, which allows a refund within 14 days of purchase, subject to the conditions stated there (including the limit on courses accessed beyond 80%).
  • Once the refund period has passed, or once the course has been accessed beyond the limit set out in the Refund Policy, the purchase cannot be cancelled and no refund will be issued.

3. Payments Made Through Third Parties

If you purchased through a third-party platform or reseller, that platform’s cancellation rules apply, and you should contact them directly. We are unable to process cancellations for purchases not made directly through the Udan Coach website.

4. Questions or Assistance

If you have any questions about cancelling a session or course, please contact our customer support team at ainaraj@udancoach.com. We will do our best to help.

5. Policy Updates

  • Udan Coach reserves the right to update or modify this Cancellation Policy at any time. Any changes will be effective immediately upon being posted on this page, and we encourage you to review this policy periodically.
  • By booking a session or purchasing a course from Udan Coach, you acknowledge that you have read, understood, and agree to abide by this Cancellation Policy.